Privacy policy

Privacy Policy

Effective Date: March 13, 2026

At Valtrova, accessible from www.valtrova.shop, the privacy of our fellow pet parents is of paramount importance. This document outlines the types of personal and pet-related information we collect, how it is managed at our Englewood, CO facility, and the steps we take to ensure your data remains secure.

1. Information Collection and Use

To provide the best care and products for your furry friends, we collect:

Personal Data: Name, shipping/billing addresses, and contact numbers to fulfill your orders from our Birch St hub.
Payment Information: We utilize PCI-DSS compliant payment gateways. Valtrova does not store or have access to your full credit card digits.
Pet Profiles (Optional): Information regarding your pet's breed or size to recommend the most appropriate toys and accessories.
Technical Data: IP addresses and cookies used solely to optimize your browsing experience on our boutique.

2. How Your Data is Protected

Security is woven into the fabric of Valtrova. We implement:

Secure Socket Layer (SSL): 128-bit encryption for all data transmission.
Access Control: Strict internal protocols ensuring only authorized fulfillment staff at our Colorado office can view order details.
Fraud Screening: Automated systems to detect and prevent unauthorized transactions, protecting both our customers and our business integrity.

3. Third-Party Disclosures

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties. This excludes trusted third parties (such as Shopify, USPS/FedEx, and our payment processors) who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.

4. CCPA Rights (California Consumer Privacy Act)

While we operate out of Englewood, we respect the rights of all US consumers to:

Request disclosure of the categories and specific pieces of personal data we have collected.
Request the immediate deletion of any personal data.
Opt-out of any marketing newsletters via the "Unsubscribe" link provided in our official communications.

5. Children’s Privacy

Valtrova does not knowingly collect any Personal Identifiable Information from children under the age of 13. Our store is designed for adult pet owners and enthusiasts.