Contact information
Contact Valtrova Support
We know your pets are family, and we are here to ensure they get the very best. Whether you have questions about the durability of our toys, the sizing of our pet apparel, or the status of an existing order, the Valtrova team is ready to assist you.
How to Reach Our Pet Experts
Email Inquiries: support@valtrova.shop For order support and product questions. We aim to respond within 12–24 business hours.
Customer Service Phone: +1 225-258-7315 Monday – Friday: 9:00 AM – 6:00 PM (MST) Saturday: 10:00 AM – 2:00 PM (MST)
Corporate Headquarters: Valtrova 4021 S Birch St, Englewood, CO 80113, United States
Quick Assistance Guide
-
Order Tracking: Once your pet essentials leave our Englewood facility, you will receive an automated email with your tracking number.
-
Bulk Orders: For shelters, groomers, or bulk pet supply inquiries, please contact us with "Wholesale" in the subject line.
-
Safety Concerns: If you have questions regarding the materials or safety standards of any product, our team is happy to provide detailed specifications.